Frequently Asked Questions

 

What buying service do I get from Carhelp?

Buying a new car can be an overwhelming experience with so many considerations. We are here to assist our clients through the entire car buying experience - what type of car to buy, where and how to purchase, and important things to consider while making your decision. When planning your budget, don’t forget the extra costs like stamp duty, yearly registration, the cost to transfer the registration, insurance, and of course, regular maintenance and repairs.

 

 

How do Carhelp manage my vehicle?

You can fill out the form for all different services that you may want Carhelp to look after for your cars. We will provide a quote and details that relates to your enquiry. If you are happy with the quote, you can become a member of Carhelp. And we will start to look after your cars with care and diligence.

 

What after sales service do I receive?

As we deal with reputable dealers only, you’re after sales service will be backed up

by professional dealerships.

 

Why service at dealers?

Genuine dealer services provide better service to protect your investment. The technicians are better trained, more experienced and efficient to a vehicle. Latest online technical support and update ensure that your car will perform its prime. Genuine diagnostic equipment provides fast and pin point accuracy for electronic and mechanical repair. All parts and workmanship guarantied within dealerships all over Australia.

 

If I service my car in a local garage, will it avoid my warranty?

If they can carry out the service according to the service manual, and use genuine parts. It shouldn't avoid your warranty. But the computer technology improved so fast in the modern days. Most of the workshops could not keep up the pace with dealers. Therefore the services would be cut corners in some of the situations. In the long run this is not good for your vehicle.

 

How soon will you get back to my enquiry?

We respond to any car enquiries within 48 hours.

 

Why did I pay more than the list price on the newspaper ads?

The advertise price on paper or net by the dealer normally is not the final purchase price. If you read carefully, you would always see the tiny line at the bottom of the page. The dealer delivery charge and government stamp duty charge is extra charge onto the listed price. Yearly registration, the cost to transfer the registration, insurance normally should also be the consideration at the point of purchase.